At Localcoin, we offer convenient text message-based customer support to assist you with any inquiries or issues you may have. To ensure we provide the best possible support experience, we require your consent to communicate with you via text messages. This article will guide you through the process of confirming your consent and providing the necessary information to receive assistance. 

Confirming Your Consent to Receive Text Support:

Step 1: Initiate Contact:

To initiate text support, send a message with the keyword "SUPPORT" to the following phone number: +1(343) 312-6434.

Step 2: Consent Confirmation:

Upon texting SUPPORT, you will receive a message from Localcoin Support acknowledging your contact. The message will include the following content: "Thanks for contacting Localcoin Support! Reply with "Y" to confirm your consent to receive text message-based customer support. Text STOP to unsubscribe."

Step 3: Confirming Consent:

To proceed and receive text support, reply to the message you received with the letter "Y" This confirms your consent to communicate with our support team via text messages. By providing your consent, you agree to receive text-based support until you unsubscribe.

Step 4: Information Required:

After confirming your consent, we will guide you through the process of providing essential information to assist you promptly. Reply with the following details:

• Your Full Name: Please provide your full name to help us address you correctly.

• Description of the Issue: Provide a clear and concise description of the issue or inquiry you need assistance with. The more information you provide, the better we can assist you.

• Related Transaction IDs: If applicable, please include any relevant transaction IDs, typically starting with the letter "R." This information helps us quickly access your transaction details and provide targeted support.

Support Availability and Additional Resources:

Our support hours of operation are Monday to Friday, from 9 AM to 5 PM AEST, and Saturday 12 PM - 4 PM AEST. Our team will strive to respond to your inquiries promptly within these hours.

For additional support resources, we recommend visiting our support website. You can find a wide range of helpful articles, FAQs, and troubleshooting guides to assist you further.

Unsubscribing from Text Support:

If you wish to unsubscribe from text support at any time, simply reply to any message you receive with the keyword "STOP." This action will halt further text-based communication from our support team.

Note: Standard messaging rates may apply.