The cash value of my transaction is incorrect. What do I do?

If your transaction receipt is reflecting the wrong cash amount than what you put into the Localcoin ATM machine or your transaction was not recorded the first step to take is to contact our support team by text, email or phone.

When contacting support about this please include the following pieces of information;

1. Phone number used for the transaction 

2. Transaction ID (if obtained)

3. ATM location/store address

4. Cash amount inserted/discrepancy 

Our team will then look into the transaction to verify the amount that was recorded in our system. In the case when we are able to locate the discrepancy within our system we will then be able to issue a refund of the discrepancy amount via cryptocurrency or E-Transfer.

In the case where the cash discrepancy was NOT recorded in our systems this then requires us to open an 'Audit Request' where we work with one of our third-party cash-in-transit teams (ex. Brinks) to determine the exact amount of the discrepancy. An audit request is typically required if the cash was inserted into the wrong slot on the ATM or if the cash became jammed within the machine and went unrecorded.

The standard wait time for an audit request is 30 business days, and once a discrepancy is confirmed our team can issue a refund for the amount found via cryptocurrency or E-Transfer.