Known Machine Issues
Machines aren't perfect and sometimes things go wrong; we have documented these cases so you know what to expect and what we can do to help in these cases.
- When I enter my phone number at the BATM I'm not getting an One Time Passcode (OTP)
- The BATM I want to use says "Out of Order". What do I do?
- When I enter my phone number at the BATM I'm told to text “Start” to a phone number. Should I?
- The machine shut off midway through a transaction. What do I do?